Everything we get asked the most. Question not covered? Email us at info@capsuleshotels.com.
Directly on each property's page — each address has its own Cloudbeds booking link. Secure online payment, instant email confirmation.
Free cancellation up to 48 hours before arrival. After that, the first night is charged. Group bookings (10+ people) follow specific terms.
No. The displayed price includes hotel taxes, bedding, Wi-Fi, digital locker, coffee and showers. Nothing extra at checkout.
For stays over 7 nights or group bookings, yes — contact us to set up a schedule.
Check-in from 3pm, check-out by 11am. Reception is open 24/7 — late arrival or early departure is no problem.
18 to book. Minors are welcome when accompanied by a parent or guardian (capsule assigned next to or grouped on the same booking).
Not in the capsules, for hygiene and out of respect for other travelers. Service dogs are of course welcome.
No on-site parking — we're downtown. Several public and private lots within walking distance, and metro stations under 5 minutes from each address.
Free coffee and tea all day. For breakfast, we recommend our partner cafés and bakeries in the neighborhood — list available at the front desk.
Our capsules are wider than traditional Japanese ones — designed for North American travelers. You can sit up comfortably, stretch your arms. Curtain open, it feels like a cabin opening into the room.
Soundproofing is serious — much better than a standard hotel room. The capsule blocks ambient noise and conversations, not 3 a.m. shouting (which is rare).
Yes: USB, USB-C and a universal plug at every capsule's headboard. Charge your laptop, phone and power bank at the same time.
Some floors are mixed, others women-only — you choose at booking. Every floor has individual showers and toilets.
Every booking includes a digital locker (PIN code) outside the capsule, big enough for a carry-on. Larger bag storage at the front desk on request.
For 10+ people, use our groups page — quote form, tiered pricing, centralized billing.
Yes, depending on dates. Floor or full-property buyouts available for productions, retreats, weddings. Contact relations@capsuleshotels.com.
Capsule Residence (Bishop) offers weekly and monthly packages, ideal for interns, students, nomads. See the Bishop page for details.